Refund policy

30-Day Return and Refund Policy

We offer a 30-day return policy. You must contact us within 30 days of receiving your order to request a return.

To qualify under our voluntary 30-day return policy, the product must be unused, unwashed, and in the same condition in which it was received, with any original tags and packaging. We may also ask for your order number, receipt, or other proof of purchase.

Return requests must be made by the person or business that placed the order.

Starting a Return

To request a return, contact us at trustdealzltd@gmail.com and provide:

• Your order number
• The product you wish to return
• The reason for the return
• Photographs if the product is damaged, defective or incorrect

If your return is approved, we will provide instructions explaining how and where to return the product.

Approved returns should be sent to:

TRUSTDEALZ LTD
279 Abercromby Street
Unit 31
Glasgow
G40 2DD
United Kingdom

Please do not send products back before receiving return instructions. Returns sent without sufficient order information or without first contacting us may be delayed or may not be identifiable.

Change-of-Mind Returns

For returns made because the product is no longer wanted, the customer is responsible for arranging and paying the return postage. We recommend using a tracked delivery service and retaining proof of postage.

Original or upgraded delivery charges are not refundable except where required by law. Where applicable, the cost of standard delivery will be refunded in accordance with statutory consumer rights.

Consumer Cancellation Rights

If you are purchasing as a consumer, you normally have the right to cancel an online order within 14 days of receiving it without giving a reason. After notifying us of the cancellation, you normally have a further 14 days to return the goods.

Our 30-day return policy is offered in addition to your statutory rights and does not replace or restrict them.

Damaged, Defective or Incorrect Products

Please inspect the delivery as soon as reasonably possible. If an item is damaged, defective or different from the product ordered, contact us at trustdealzltd@gmail.com and provide your order number and photographs showing the problem.

Where the product is confirmed to be damaged, defective or incorrect, we will arrange an appropriate solution. This may include a replacement, refund, prepaid return label or reimbursement of reasonable return-postage costs.

Exceptions

Certain products may not qualify for a change-of-mind return, including:

• Personalised, custom-made or special-order products
• Perishable products
• Sealed products that are unsuitable for return for health or hygiene reasons after the seal has been broken
• Products that cannot be returned safely through ordinary postal services because of hazardous-material or carrier restrictions
• Gift cards, except where a refund is required by law

These exceptions do not affect your rights where a product is faulty, damaged, incorrectly supplied or otherwise not as described.

Sale Items

Sale and discounted products have the same statutory rights as full-price products. Any additional voluntary return conditions will be explained at the time of purchase.

Exchanges

We do not currently offer direct exchanges. To obtain a different product, size or option, return the original product in accordance with this policy and place a separate order.

Refunds

We will notify you after the returned product has been received and inspected.

Approved refunds will be issued to the original payment method. We aim to process refunds promptly and, where required by law, within 14 days of receiving the returned goods or receiving acceptable evidence that they have been sent back.

Your bank or payment provider may require additional time to display the refund in your account.

If more than 15 working days have passed since we confirmed that your refund was issued, please contact trustdealzltd@gmail.com.

Statutory Rights

Nothing in this policy excludes or limits any rights that cannot legally be excluded, including rights relating to faulty, damaged, misdescribed or incorrectly supplied goods.